Daventry District Council Rip Off C/Tax Ends For Some Residents? But Are You Paying Too Much?
The
underhand, deceitful and arrogant way Daventry District Council (DDC)
has dictated past C/tax payments was (some say) more akin to a scam than the
actions of local government authority. We believe Daventry Council
has played lip service to their customers. Their web site service
manifest states
-
Delivering great service to you, our customers is Daventry District Council's top priority’
-
‘We will provide accurate and clear information in response to your inquiries’
-
‘We will respond to inquiries made by letter within 5 working days. In most cases, this will be a full response but if the issue will take longer to investigate or resolve we will let you know when you can expect a full response’.
‘From
my personal experience and those of others, the above has NO credible
reference or substance to what they actually deliver. It is planned
simple hype and wishful thinking polished up as into marketing a
stunt (upset C/Taxpayer)
For
years DDC has cajoled ratepayers paying across 10 months as their
default payment setting. Lately, more and more ratepayers see
themselves ripped off by councils who promote this on what amounts to
a 20% upfront C/tax payment. Many ratepayers have complained only to
be stonewalled by the council
Councils
including DDC after receiving a torrid of complaints over the years
for what amounts to abusing their authority have been summarily
mandated by government legislation to offer 12-month payment splits.
However, DDC management for one although complying by the law does
not implement in spirit
DDC
deploys tactics (other
councils must also) to try and circumnavigate what for them is a loss
of substantial sums of advance payments. DDC in 2018/19 and previous
years buried the 12-month option payment plan on the reverse of the
rates demand. They then implement additional barriers designed to
frustrate and sway customers from switching, this takes the form of
demanding that ratepayers make the application before a cut-off date
which if exceeded negates that option. Daventry District Council
initiates another level of trickery, the 12-month recalculation
is NOT split evenly across the 12 months, instead of front-loading
April by 20 percent
Chief
Executive. Ian
Vincent is
the Council's Chief Executive and Head of Paid Service
‘Complain
against this and you get stonewalled by DDC’ said another upset ratepayer
DDC
states: Delivering
great service to you, our customers is Daventry District Council's
top priority’’
**Another
DDC tax Ctax payer stated:
‘I
spent months upon months fighting DDC council tax demands because of
them not apportioning the 12-month calculation evenly. DDC wouldn't
respond to why they didn't evenly calculate my12 month
payment
splits, instead overcharging me 20% in April.’
‘They
then continually miscalculated my balance by appropriating it to a
wrong acount…. You couldn't make this up. I don't believe I am the
only one who has experienced this. DDC acted with impunity, using
bullying tactics wrapped up in an air of arrogance. They wasted
taxpayers money over months of a malaise of ineptitude running
through the Revenue and Benefits department.’
The name on council tax demands is a Mr. Michael Pullan
Revenues and Benefits Manager. His name is at the bottom of rate
demands also, but apparently, that seems to be his limit of direct d
responsibility. We have it on good authority that Mr. Michael Pullan
was directly contacted over an ongoing issue of C/Tax being a credit
to the wrong year. A forced apology eventually came from DDC but Mr
Michael Pullan decided not to sully himself and instead delegated it!
Apparently
the somewhat feisty Mr.
Michael Pullan
he has been reported on more than one occasion for harassment by a
C/taxpayer. But as far as we know no disciplinary action has been
taken. DDC stated they disagreed with the harassment claim
Some
good news DDC have seemed to bow down to customer pressure, for
fiscal 2019/20 C/Tax has been calculated over a 12 monthly bases and
apportioned evenly over each month, for at least some households it
is not clear if this is for all
DDC
need to work hard in 2019 to get it to act together, for individuals
to take responsibility for there actions, say sorry when appropriate
and deliver on their service commitment. If you have been affected by
DDC poor customer service or past C/tax is calculations don't give up
make your voice heard, us this blog to get your message across or
contact DDC directly and hopefully, DDC management will act
As
a responsible publisher we always seek to garner the response from an alternative perspective
or provide the opportunity for those reference to respond before the article is published. We did contact Daventry District Council and ask
them to provide a timely response if they wish to do so. Their
customer promise states they will respond within ‘5
working days’
unfortunately, DDC has not been able to deliver on their
customer promise. We will if DDC does respond publish this at a later
date
Max
Driver -Senior Investigator, Petah Tikva, Israel
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