Daventry District Council Rip Off C/Tax Ends For Some Residents? But Are You Paying Too Much?

The underhand, deceitful and arrogant way Daventry District Council (DDC) has dictated past C/tax payments was (some say) more akin to a scam than the actions of local government authority. We believe Daventry Council has played lip service to their customers. Their web site service manifest states



  • Delivering great service to you, our customers is Daventry District Council's top priority’
  • We will provide accurate and clear information in response to your inquiries’
  • We will respond to inquiries made by letter within 5 working days. In most cases, this will be a full response but if the issue will take longer to investigate or resolve we will let you know when you can expect a full response’.
From my personal experience and those of others, the above has NO credible reference or substance to what they actually deliver. It is planned simple hype and wishful thinking polished up as into marketing a stunt (upset C/Taxpayer)

For years DDC has cajoled ratepayers paying across 10 months as their default payment setting. Lately, more and more ratepayers see themselves ripped off by councils who promote this on what amounts to a 20% upfront C/tax payment. Many ratepayers have complained only to be stonewalled by the council

Councils including DDC after receiving a torrid of complaints over the years for what amounts to abusing their authority have been summarily mandated by government legislation to offer 12-month payment splits. However, DDC management for one although complying by the law does not implement in spirit

DDC deploys tactics (other councils must also) to try and circumnavigate what for them is a loss of substantial sums of advance payments. DDC in 2018/19 and previous years buried the 12-month option payment plan on the reverse of the rates demand. They then implement additional barriers designed to frustrate and sway customers from switching, this takes the form of demanding that ratepayers make the application before a cut-off date which if exceeded negates that option. Daventry District Council initiates another level of trickery, the 12-month recalculation is NOT split evenly across the 12 months, instead of front-loading April by 20 percent



Chief Executive. Ian Vincent is the Council's Chief Executive and Head of Paid Service

Complain against this and you get stonewalled by DDC’ said another upset ratepayer

DDC states: Delivering great service to you, our customers is Daventry District Council's top priority’’

**Another DDC tax Ctax payer stated:

I spent months upon months fighting DDC council tax demands because of them not apportioning the 12-month calculation evenly. DDC wouldn't respond to why they didn't evenly calculate my12 month payment splits, instead overcharging me 20% in April.’

They then continually miscalculated my balance by appropriating it to a wrong acount…. You couldn't make this up. I don't believe I am the only one who has experienced this. DDC acted with impunity, using bullying tactics wrapped up in an air of arrogance. They wasted taxpayers money over months of a malaise of ineptitude running through the Revenue and Benefits department.’

The name  on council tax demands is a Mr. Michael Pullan Revenues and Benefits Manager. His name is at the bottom of rate demands also, but apparently, that seems to be his limit of direct d responsibility. We have it on good authority that Mr. Michael Pullan was directly contacted over an ongoing issue of C/Tax being a credit to the wrong year. A forced apology eventually came from DDC but Mr Michael Pullan decided not to sully himself and instead delegated it!

Apparently the somewhat feisty Mr. Michael Pullan he has been reported on more than one occasion for harassment by a C/taxpayer. But as far as we know no disciplinary action has been taken. DDC stated they disagreed with the harassment claim

Some good news DDC have seemed to bow down to customer pressure, for fiscal 2019/20 C/Tax has been calculated over a 12 monthly bases and apportioned evenly over each month, for at least some households it is not clear if this is for all

DDC need to work hard in 2019 to get it to act together, for individuals to take responsibility for there actions, say sorry when appropriate and deliver on their service commitment. If you have been affected by DDC poor customer service or past C/tax is calculations don't give up make your voice heard, us this blog to get your message across or contact DDC directly and hopefully, DDC management will act

As a responsible publisher we always seek to garner the response from an alternative perspective or provide the opportunity for those reference to respond before the article is published. We did contact Daventry District Council and ask them to provide a timely response if they wish to do so. Their customer promise states they will respond within ‘5 working days’ unfortunately, DDC has not been able to deliver on their customer promise. We will if DDC does respond publish this at a later date

Max Driver -Senior Investigator, Petah Tikva, Israel


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